Duty Manager

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

To oversee the day-to-day operation of the hotel, ensuring the smooth and efficient running of all departments. The Duty Manager is responsible for maintaining high standards of guest service, supporting and motivating employees, dealing with guest queries and complaints, and ensuring that hotel policies and procedures are followed.

The Duty Manager acts as the senior management representative on duty, taking responsibility for operational decisions and ensuring that guests receive an exceptional experience throughout their stay.

• Approachable and confident.
• Proactive rather than reactive.
• Professional and positive attitude.
• Strong attention to detail.
• Takes ownership and accountability.
• Leads by example.
• Adaptable and able to use initiative.
• Passionate about delivering excellent guest experiences.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.