Field Service Technician

Field Service Engineer JOB DESCRIPTION

We are currently looking for an experienced Service Engineer to join our successful team based at our Dublin location.

The successful candidate will have excellent problem‑solving skills, first‑rate customer communication/service skills and a can‑do attitude. This is an excellent opportunity for a skilled engineer with at least 3 years’ experience in a similar position to join a growing team and company.

• Carry out full equipment maintenance for customers in line with contractual requirements. Respond to ‘call outs’ as organized from the Service Desk.
• When required liaise with customers to ensure that orders are received.
• To carry out, where possible repairs to customers’ equipment in the in‑house workshop/from home if appropriate.
• To assist carrying out customer demonstrations when required to do so.
• To install and commission equipment on customer premises when required.
• To provide as required training to customers and other HSL staff in equipment operation. To ensure sufficient levels of spare parts are maintained to meet service department needs.
• To ensure that the test equipment is in good order.
• To monitor calibration dates of test equipment.
• To ensure that all tool kits are in good order.
• To ensure that all paperwork and systems are up to date.
• To ensure that regular communication is maintained with department managers and colleagues for continuity and control.
• To keep up to date on technical developments and follow up training needs with manager.
• Any other duties that may be assigned from time to time to fulfil the role of service engineer.
• Adhere to hospital protocols and procedures when servicing equipment.
• Ensure strong relationships with customers, clients and co‑workers.

• Educated to third level, with a Degree in engineering or equivalent or at least 3 years’ experience in a similar role.
• Valid Driver’s Licence with a willingness to travel across Ireland.