Field Service Engineer

Field Service Engineer Commercial Catering Equipment

Location:

Harrow, Twinkenham, Greenford, Romford, Dagenham, Stratford Salary: £42,000 £ 45,000 DOE  London Weighting Allowance  Overtime Benefits:
Company van, fuel card, company credit card, enhanced overtime rates, 31 days' holiday including Bank Holidays, pension scheme, ongoing training and development, plus additional company benefits.

Hours:

40 hours per week, Monday to Friday, with a 1 in 4 weekend on-call rota paid at enhanced rates. The Company Our client is a market-leading provider of commercial warewashing solutions with over 50 years of experience supporting the UK food service industry. They specialise exclusively in commercial dishwashing and glass washing equipment, supplying complete solutions including machines, water treatment, chemicals, racks and nationwide service support.

Their customer base includes Michelin-starred restaurants, hotels, pubs, restaurants, cafés, supermarkets, contract caterers, hospitals, universities, conference centres, sports stadia, music venues and food production facilities. Backed by an experienced technical support team and a nationwide network of highly trained engineers, they continue to set the standard for quality and customer service. This is an excellent opportunity to join an established organisation that offers long-term career development, ongoing technical training and the opportunity to work with industry-leading equipment.

The Role As a Field Service Engineer, you will be responsible for the installation, servicing, maintenance and repair of commercial warewashing equipment across your designated territory. Your responsibilities will include:
Installing, commissioning and servicing commercial warewashing equipment, including under-counter, pass-through and rack conveyor dishwashers. Carrying out planned preventative maintenance (PPM) and reactive breakdown repairs. Diagnosing electrical, mechanical and hydraulic faults and completing repairs efficiently. Completing detailed service reports and maintaining accurate documentation. Managing van stock and ensuring first-time fix rates remain high. Working closely with the technical support team to resolve complex issues.

Providing customers with advice on the correct operation and maintenance of their equipment. Maintaining excellent customer relationships while delivering a high standard of service. Meeting key performance indicators including response times, productivity, customer satisfaction and first-time fix targets.

The Person We are looking for an experienced Field Service Engineer with strong electrical and mechanical fault-finding skills and a passion for delivering excellent customer service. Ideally, you will have experience working on commercial catering or warewashing equipment. However, we would also welcome applications from engineers with experience in:
White goods Coffee machines Water treatment or water coolers Catering equipment Laundry equipment Refrigeration Vending equipment Other electro-mechanical field service environments To be successful, you will have:
Strong electrical and mechanical fault-finding experience. Excellent communication and customer service skills. Good organisational and time management skills. The ability to work independently and manage your own workload. Basic IT skills for completing service documentation. A full UK driving licence. A positive attitude with a willingness to learn and develop. If you are looking to join a well-established business that offers excellent training, long-term stability and genuine career progression, we'd love to hear from you.