Evening Backup Program Coordinator, SHAPE, Belgium

Location: Town of Belgium

** UMGC Europe
***
* Location:

Chievres Air Base and SHAPE, Belgium
**** Overseas Contingent 1, 48% FTE, Part-Time
*** Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive.
* Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities.
* Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
* Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.
* Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.
* Provide assistance with processing students’ military documentation ( i.e. Tuition Assistance vouchers, , orders, etc.)
* Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
* Assist with base access as needed.
* May provide facility support to include: opening and closing UMGC Europe computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Europe students, that all UMGC Europe labs/rooms are clean and presentable, and that all supplies are readily available.
* Perform other duties as assigned.
* High school diploma/GED
* Background in customer service
* Able to work in a fast-paced and complex environment with accurate attention to detail
* Possess basic office management and clerical skills
* Effective written and verbal communication skills
* Good interpersonal skills
* Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination.

For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at
* ** Time Off:
** C1s that regularly work over 12 hours per week are eligible for limited sick and safe leave at the rate of 1 hour for every 30 hours worked. You can earn no more than 40 hours of SSL in a calendar year. No more than 40 hours of unused SSL may be carried over to the next year, and SSL is capped at a maximum of 64 hours of accrual and usage in a calendar year.
* ** Insurance Options:
** Term Life Insurance, and Accidental Death and Dismemberment Insurance.
* ** Supplemental Retirement Plans**: include 403(b), 457(b), and various Roth options. The university does not provide matching funds.
* ** No additional benefits are offered.*
* #J-18808-Ljbffr