Customer Operations Specialist; Italian, Spanish or French language

Your Role

You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.

• Handle incoming customer queries promptly and professionally.
• Investigate and resolve financial transaction issues, including double charges, claims, and chargebacks.
• Perform in-depth research, document checks, and financial crime risk assessments using internal and external sources in close collaboration with the Compliance department.
• Conduct business customer screening and monitor for potential risks, reporting to Compliance Department.
• Investigate client-reported issues, provide solutions, and maintain clear communication throughout the resolution process.
• Communicate with customers in English or via translation tools to address issues and inquiries effectively (main markets: France, Italy, Spain, Belgium).
• Ensure all submitted KYC/KYB documents comply with internal policies and regulatory requirements.
• Manage sensitive and confidential information with discretion and adherence to data protection standards.
• Process client payment/acceptance setup modifications and profile adjustments accurately.
• Oversee billing, supplier management, and a variety of back‑office tasks to support operational efficiency.

• Strong analytical and problem‑solving skills with attention to detail.
• Excellent written communication skills, with the ability to correspond clearly in English (French, Spanish or Italian is needed) or experience using translation tools for day‑to‑day communication.
• Ability to handle confidential information with integrity and professionalism.
• Experience in financial services, risk assessment, or customer support is a requirement.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Proactive and independent player with developed problem‑solving and analytical skills.
• Ability to work in a multicultural team environment.

• 💵 A highly competitive salary (2500 Eur – 2700 Eur)
• 🥇 Annual bonus program and regular awards and recognition for the best of the best (👈🏻 is that you?)
• 🩺 Health Insurance (includes all the essentials plus a fund towards your gym membership)
• 🛟 Life Insurance
• 🤯 Ifeel for your mental health
• 🏢 Office in Old Town of Vilnius
• 🍕 Regular social events and celebrations.
• 📱 Monthly Phone Allowance
• 💻 All the tools and equipment you need to do your job
• 🏡 Flexibility to mix being in the office with working remotely from your home

• English as well as French, Italian or Spanish.
• Excellent communication skills.
• Ability to work together with multiple stakeholders in remote locations.
• Ability to multitask and prioritise, focus on most impactful activities without close supervision.
• Ability to work well under pressure and tight time frames.

Market Pay is a fast‑growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent‑a‑Car, IBM, Husqvarna, Orange, Tabesto, and many more.

With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting‑edge payment solutions in mobile apps, portals, and APIs.

Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.