Supply Chain Performance Analyst

We are a team of experts with a strong heritage in soft flooring. We create, develop, and manufacture sustainable floor coverings for premium commercial and residential applications.

We have three top brands: ITC, Modulyss, and Bentley. Our 1,000 colleagues work at our headquarters in Waregem or at one of our production sites in Tielt, Zele, or Los Angeles.

Together, we are “the people from Belysse.”

Are you strong in data, processes, and collaboration? Do you want to make an impact on end-to-end supply chain and customer service performance? Then this role might be for you.

As a Service Excellence Coordinator
, you support the Services Team with data-driven insights, process improvements, and strong cross-functional alignment. You coordinate audits within Planning and Customer Service and safeguard operational continuity.

Monitor, analyze, and report on supply chain and customer service KPIs (service level, lead time, inventory, forecast accuracy, backlog, etc.).

Provide actionable insights to management and operational teams to support decision-making.

Identify performance trends, risks, and root causes of deviations from targets.

Define, structure, and support improvement initiatives within Services processes.

Identify opportunities, inefficiencies, and misalignments within the end-to-end supply chain.

Analyze interfaces between Demand Management, Planning, Execution, and Customer Communication to ensure smooth information flow.

Act as a coordination point between Planning and Customer Service (CSD) to ensure alignment across sites and departments.

Support daily operational governance in the absence of the Service Director.

Ensure continuity in decision-making, escalation management, and follow-up of key actions.

Support cross-functional communication and ensure transparency regarding priorities, constraints, and risks.

Prepare and support operational reviews and management meetings.

Master’s degree in Supply Chain/Operations or equivalent through experience.

Initial experience in Operations and Planning within a manufacturing environment (Customer Service/Purchasing is a plus).

Strong analytical, structured, and communication skills.

Good knowledge of Excel, data analysis, and ERP; SAP S/4

HANA is a plus.

Fluent in Dutch and English.

Proactive, hands-on, and focused on continuous improvement.

A key role with visible impact on processes and performance.

A high level of autonomy and responsibility.

Collaboration across teams and sites.

An environment where improvement and initiative are central.

Will you soon be part of the #peoplefrombelysse? Apply via our website and we will get in touch with you shortly.