Commercial Operations Manager

As Commercial Operations Manager, you are the central link within Roose. You oversee daily operations, act as the point of contact between Roose and the wider ECG Group, and work closely with the Logistics Manager to ensure customers can always rely on excellent service. You manage the Administrative Assistant/Warehouse Operator and step in as back-up for the Logistics Manager and Warehouse Admin when needed.

In short: a broad and responsible role in a dynamic SME that is continuously evolving.

• Be responsible for the purchasing of goods and sales activities.
• Financial follow-up and reporting: you monitor payments, invoices and payroll administration, prepare monthly stock valuations and reporting for ECG, and follow up on KPIs with concrete actions when budgets come under pressure.
• Quality management (BIO & GMP): you coordinate the quality systems, from documentation to audit preparation, in close collaboration with the Logistics Manager and the Administrative Assistant.
• Technical and facilities management: you follow up on maintenance, inspections, insurance and replacement of the vehicle fleet and company equipment, and manage technical and facilities-related incidents from start to finish.
• Process optimisation: you identify opportunities to improve processes, costs and systems based on operational data, and translate them into concrete, measurable improvement actions.

You recognise yourself in the following profile:

• You have at least 5 years of experience in an operational or coordinating management role, preferably within an SME environment.
• A bachelor's or master's degree in business administration, logistics or agribusiness is an asset, but strong practical experience is at least equally valuable.
• You are highly organised, think analytically and communicate clearly.
• Discretion and integrity come naturally to you, as you will have access to financial, payroll and strategic information.
• You are fluent in Dutch, French and English.
• Experience with quality systems (BIO, GMP) and financial reporting is a strong plus, as is an affinity with the agricultural sector.
• You are confident using MS Office, particularly Excel at an advanced level, and ERP/TMS systems such as MEVO do not intimidate you.

• A varied role with real impact on Roose's daily operations and future growth.
• Short communication lines within a growing SME, embedded in the international ambitions of Equine Care Group.
• Flexible daytime working hours and a role in which no two days are the same.

Equine Care Group (ECG), founded in February 2021 by Dr. Tom Mariën, Dr. Frederik Bruyninx, and the private equity fund Bencis, is committed to creating a comprehensive and global network of equine care services and products. ECG's strategic vision involves developing an integrated organization that delivers equine medical care across three main divisions: ECG Medical Care, ECG Nutrition and Supplements, and ECG Labs.

ECG Nutrition & Supplements (ECG NS) brings together a strong portfolio of leading European brands in equine nutrition, supplements, and roughage. These include Global Medics (BE), Navalis Nutraceuticals (DE), Reverdy (FR), Vitalbix/Skincalmin (NL), TRM (IE), Equine Products UK (UK), and Linea Unika (IT).

In December 2024, Roose (BE) joined the division, further expanding our offering with premium bedding materials, roughage, manure collection, and transport services. Roose supplies not only agricultural, processing and stock breeding companies, but also horse stables, studs, veterinary clinics and even professional events. They do this both in Belgium and abroad.