Customer Service Representative

Robert Half is searching for one of our clients in the medical sector for a Customer Service Representative (M/F/X) focused on the Italian market.

This is a full-time (40 hours/week) permanent position with an international leader based in Zaventem
.

• Manage the complete order-to-delivery flow, providing best-in-class customer support to clients in the Italian market
• Handle both inbound and outbound communications to resolve customer inquiries or issues efficiently
• Maintain accurate customer records and ensure timely updates in the system
• Liaise with internal departments such as logistics, sales, and finance to guarantee seamless order processing
• Provide ongoing status updates to customers, proactively follow up on pending orders, and track delivery timelines
• Suggest solutions for any service delivery concerns or process improvements

• Fluent in Italian and English (both spoken and written)
• Additional knowledge of French and/or Spanish is a plus
• Previous experience in a customer service/order management role is an asset
• Strong communication and interpersonal skills
• Reside in Belgium and able to commute easily to Zaventem
• Proactive attitude, team spirit, and solution-oriented mindset
• Competence with MS Office and CRM systems is a plus

• Full-time employment (40 hours/week)
• 12 ADV (additional compensation/free days) per year
• Meal vouchers
• Opportunity to contribute to a dynamic medical company with an international scope
• Competitive salary and a supportive, multicultural work environment

Interested in this opportunity? Apply today and become part of an international team making a difference in the healthcare sector!

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