Customer Service Specialist EMEA

As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 38,000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical EMEA, Nipro Pharma Packaging International, and the Institute for Medical Practice (iMEP) Belgium.

We are looking for a Customer Service Specialist who is experienced, proactive, team player and communicative to join us in our Customer Service team, based in our EMEA headquarters office in Mechelen, Belgium
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You will be working in a team that is dedicated to providing exceptional products and services, ensuring utmost customer satisfaction. As a Customer Service Specialist, you will be responsible for the full follow-up of shipments ordered by our customers, optimizing timelines and quality of delivery, and providing all required shipping documentation.

• Be the first contact for our customers
• Prepare and follow up on the delivery flow of orders with agreed partners
• Coordinate the issuance of correct shipping documents to customers
• Handle logistics topics, including arranging transports via sea, air, and truck
• Keep customers and Sales Responsible informed about the status of orders, shipments, and delivery details
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
• Collaborate with team members to improve overall customer service processes and standards
• Identify and solve issues with colleagues and other departments

• At least 1 year of experience in shipping documentation, logistics, and/or customs
• Accuracy and precision in administration
• Customer-oriented and commercial attitude
• Fluent in English; any other language is a plus

• Ability to work under stress and meet deadlines
• Flexibility and adaptability
• Problem-solving skills with a process-oriented approach
• Proactive and initiative-taking
• Team player with a positive attitude, open-minded, and willing to learn and grow
• Strong MS Office skills; experience with SAP is an asset

• Opportunity to develop and grow in a fast-paced international business setting
• International responsibilities over EMEA into the regional HQ of a stock listed company
• Friendly and dynamic workplace environment
• Working in a growing company requires to take initiative and to work in autonomy
• Work with a purpose: help people to live longer and live better
• Be part of a “Nipro family network” that draws upon talent from around the globe

NIPRO delivers on its purpose to help all people Live Longer. Live Better.

Our purpose is grounded in care, respect, and a deep commitment to the well-being of every life we touch—patients, partners, and team members. We believe that every colleague at NIPRO plays a vital role in our mission: to push innovation forward, improve patient outcomes, and make world-class healthcare accessible to all.

Respect is active and essential at NIPRO - it is our way of working, thinking, and growing together. We promote an environment where people feel safe to contribute, constructive ideas flow freely, and every person is treated with dignity.

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