Dutch Speaking Customer Service Agent - Greece

Overview

Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for , with the chance to work in the beautiful setting of Greece. In this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel bookings and inquiries while ensuring a seamless experience.

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to travel bookings, accommodations, and other services offered by
• Provide detailed information about properties, pricing, and availability, while helping customers make informed decisions
• Resolve issues and complaints with a focus on delivering excellent customer satisfaction
• Maintain accurate records of customer interactions in the CRM system for tracking inquiries and feedback
• Work closely with team members to ensure a collaborative approach to customer service and problem resolution
• Stay updated on industry trends and  promotions to offer relevant assistance to customers

• Fluency in Dutch (both written and spoken); proficiency in English is required
• Previous experience in customer service, especially in the travel or hospitality sector, is a plus
• Strong communication skills with a dedication to providing exceptional customer service
• A natural problem-solver with the ability to handle various customer requests efficiently
• Proficient in using CRM systems and standard software applications
• Self-driven and capable of working independently in a remote environment
• A passion for travel and a desire to help customers create memorable experiences

• Competitive Monthly
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..