Dutch Speaking Customer Service Agent Avis - Greece

Overview

Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Avis, one of the leading global car rental services. This role is based in Greece, where you ll provide exceptional service to Dutch-speaking customers, ensuring they have a seamless and pleasant experience with Avis.

• Assist Dutch-speaking customers via phone, email, and chat with inquiries related to car rentals and services offered by Avis
• Provide information on rental processes, vehicle options, and pricing to help customers make informed decisions
• Handle and resolve any customer complaints or issues efficiently and professionally
• Record all customer interactions in the CRM system, ensuring accurate documentation and follow-up
• Collaborate with team members to improve service quality and customer satisfaction
• Stay updated on Avis products, promotions, and procedures to provide accurate and helpful information

• Fluency in Dutch (both written and spoken); proficiency in English is beneficial
• Previous experience in customer service, particularly in the rental or travel industry is a plus
• Strong communication skills with a focus on delivering exceptional customer service
• Aptitude for problem-solving and handling customer inquiries with professionalism
• Proficient in CRM systems and comfortable using standard office applications
• Self-starter with the ability to work independently in a remote environment
• Willingness to adapt to new challenges and a solid interest in the travel and rental industry

• Competitive Monthly
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..