Dutch Speaking Customer Service Agent Mercedes - Greece

Overview

Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Customer Service Agent to join the prestigious Mercedes-Benz team while working in beautiful Greece. In this role, you will be the face of one of the world's leading automotive brands, providing exceptional support and service to Dutch-speaking customers with their inquiries and needs.

• Assist customers in Dutch via phone, email, and chat, addressing inquiries related to Mercedes-Benz vehicles and services
• Provide information on vehicle features, assist with service appointments, and guide customers through the process of vehicle purchase and ownership
• Resolve customer complaints and issues with a focus on delivering a premium customer experience
• Document all customer interactions in our CRM system for quality assurance and reporting
• Collaborate with team members and other departments to ensure a seamless customer experience
• Stay updated on product knowledge, promotions, and company policies to inform and assist customers effectively

• Fluency in Dutch (both written and spoken); proficiency in English is an advantage
• Previous experience in customer service, preferably in the automotive industry
• Strong communication skills and a strong commitment to customer satisfaction
• Ability to handle customer complaints with empathy and professionalism
• Familiarity with CRM systems and office software
• Self-motivated with the ability to work independently in a remote setting
• A passion for the automotive industry and knowledge of Mercedes-Benz products is preferred

• Competitive Monthly
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..