French Speaking Bulgaria - Sofia

Join Mercier Consultancy MD in Sofia, Bulgaria, for an exciting opportunity to embark on a new adventure with our French Speaking roles! We offer fully paid relocation to help you transition smoothly. In this position, you will be responsible for supporting our French speaking clients, ensuring exceptional service and communication across various channels.

• Provide exceptional support to French-speaking clients through phone, email, and live chat
• Address client inquiries regarding our services and assist with resolving any issues effectively
• Manage bookings and ensure accurate processing of transactions
• Develop and maintain positive relationships with clients, ensuring satisfaction and loyalty
• Keep detailed records of client interactions and follow up as needed
• Collaborate with various teams to enhance service delivery and customer experience
• Stay updated on product offerings, industry trends, and competitive landscape

• Fluency in French (written and spoken) is essential;
  English proficiency is beneficial
• Experience in customer service, preferably in a support or hospitality role
• Strong communication and interpersonal skills, with emphasis on client satisfaction
• Ability to handle inquiries and resolve issues promptly and professionally
• Organizational skills for managing multiple tasks and client interactions
• Familiarity with CRM systems and standard office software is a plus
• Willingness to relocate to Sofia, Bulgaria, with all relocation costs covered

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Accommodation Bonus
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• And Much More..