Customer Support Advisor

One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with Dutch, French and German language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road as fast as possible.

• Manage breakdown cases all over Europe
• Partner with your colleagues and other departments to find the best solution
• Communicate with customers understanding their needs and follow defined breakdown processes
• Other ad hoc tasks

You are an outgoing person who enjoys communicating with people and working in a team. You know how to prioritise tasks and have a great time-management. The role is 24/7 so you will need to be available to work also in evening and night shifts, as well as weekends. You will have the chance to work 50% remotely. Benefits include 13th month salary, a meal card, shift allowance (for evening/night and weekend shifts), transport allowance etc.

If you move from abroad, the company will support with relocation by covering the accommodation for the first month.

• You have fluency/conversational skills in Dutch, German and English – French would be a plus
• Previous experience in a customer service role is desirable
• Great communication skills and team spirit
• You are based in Ghent, Belgium or open to relocate (relocation package offered)

To apply, please send your CV in English and in Word format to Thomas. language matters is acting as an employment agency in relation to this vacancy.

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