Customer Support Analyst - German Speaker
Listed on 2026-05-24
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Bilingual, Customer Service Rep
Customer Support Analyst – German Speaker
Services / Business Support
Rue de Ramillies 1, 1367 Grand-Rosière (Farm
3), Belgium
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers
, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate
. If needed, you will redirect customers to our Developers, depending on the types of request. You will closely collaborate with internal teams such as Consultants, Sales or Developers.
- Help customers with the use of Odoo Business Apps
- Solve functional problems by investigating
- Engage with our visitors and leads (Livechat)
- Ensure customers' satisfaction
- Improve customers' experience
- Contribute to the improvement of our product & documentation
- Side projects (recruit and onboard new colleagues, give training, …)
- Fluent in English & German
- IT & Business Affinity
- Customer oriented
- Autonomous and fast learner
- Valid work permit for Belgium
- Solution minded
- Any other European language is a + (Spanish, Italian, …)
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
You will start your onboarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback. In a nutshell, you will be the key point between the end‑users and Odoo. We count on you to give our customers the best support experience they have ever had.
None of your work days will be the same, guarantee!
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