Solutions Consultant Dutch and English

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Dutch and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Flexible contract conditions (temporary employment, part-time options)
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

• Fluent Dutch and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure