Customer service advisor customer service Oudenaarde, Belgium

Cortina is an international, innovative and family-owned company that plays a leading role in the global shoe and fashion world. Next to our own private label collection of more than 2500 styles per year, we offer a wide range of licensed shoes and have our own brands:
Safety Jogger, Patrick, Sprox and Tiger Grip. Every year, we sell more than 30 million pairs of shoes worldwide. And every day, we give our best to provide excellent customer service.

Do you agree that the customer always comes first and only deserves the best? Are you multilingual? And do you enjoy daily contact with customers? Then you are the Customer Service Advisor we are looking for!

• You work very closely with the Account Managers of Cortina.
• You are the link between the customer and the different departments of the organization.
• You communicate enthusiastically with customers every day, both by phone and via email.
• You are responsible for the follow-up of orders of our customers: confirming and processing orders in the system and following up sent samples.
• You are aware of each step in the process with the customer and work proactively.
• You build up an excellent database knowledge.
• You make agreements concerning deliveries and follow up on the delivery deadline.
• You monitor the credits with the customer.
• You follow up on complaints, show understanding and propose solutions.

• You have a bachelor’s degree.
• You speak fluent Dutch, English and Spanish. Knowledge of Italian is a plus.
• You have a solid organizational talent.
• You have commercial flair.
• You have a first job experience in a similar function.

• You will have a challenging job in an international context.
• You will work in an open corporate culture with short communication lines.
• You get the opportunity to develop yourself and take initiative.
• You will receive a competitive salary with extralegal benefits, based on your profile and experience.
• You work in a 40-hour week, with 12 days compensation on top of your 20 days leave.