Customer Service Representative

Overview

AUTOMATIC SYSTEMS is the world leader in the automation of secure access control. For more than 50 years, we have been designing and manufacturing innovative solutions for pedestrian, vehicle, and passenger access.

Founded in 1969, the company has built its reputation on recognized expertise combining high-end design, reliable single-passagedetection, and flow management. This know-how has established Automatic Systems as a benchmark for quality, performance, and product reliability.

A subsidiary of the Bolloré Group, the company relies on a global network of subsidiaries and sales offices across Europe and North America, as well as an extensive network of local and international distributors. It operates four production sites (Belgium, Canada and two in France) as well as three Research & Development centers, which are true innovation drivers.

Our success is built above all on the commitment and loyalty of our employees around the world. We share strong values that guide our daily actions: humility, excellence, courage, agility, innovation, and solidarity.

As a Customer Service Representative, your goal is to satisfy customers by ensuring smooth communication and interaction between internal departments (sales, production, planning, finance, ...) and external stakeholders (customers, subsidiaries, carriers, suppliers, ...).

• Supporting customers from the inside (internal sales)
• 360° order processing in the ERP system (order entry, order tracking, logistics, invoicing)
• Creating small quotations, e.g. for spare parts, and forwarding them to the customer or sales department
• Supporting the commercial department with all information related to tracking and managing cases
• Review, process and approve orders for spare parts and complete systems after collecting all technical and commercial documents required for the proper execution of the order
• Supporting the General Manager in the preparation of business proposals and the reading of sales contracts
• Keeping documents in the ERP system up to date
• Invoicing and tracking in compliance with the conditions set by the finance department
• Contact point:
  You are the customer’s main point of contact for all questions concerning the further processing of an order (delivery times, transportation, ...)
• Tracking the processing status until the material is available (coordinating the dispatch of orders)
• Manage service and maintenance contracts, including their renewals
• Coordination with the plants in Belgium and France