Jobstudent Helpdesk

Position: Jobstudent Helpdesk (AUGUST - SEPTEMBER)
Location: Town of Belgium

# Jobstudent Helpdesk (AUGUST - SEPTEMBER)## in Leuven Camco Technologies is a leading provider of innovative terminal automation solutions and services. Since 1999, we have helped marine and railway terminal operators worldwide improve operational performance, enhance safety, and reduce operating costs.

Today, more than 300 terminal operators rely on our solutions to optimize gate, rail, crane, and yard operations. By combining highly accurate OCR technology, robust kiosk systems, and advanced software platforms, we enable terminals of all sizes to streamline their processes and deliver a higher level of customer service.https://(Use the "Apply for this Job" box below). nowAre you an student who enjoys helping people and wants to gain practical experience?

Then we are looking for you!

For our support department, we are looking for a motivated
** IT student
** to temporarily strengthen our team during the summer months of
** August and/or September**.
** What will you do?
** As an Helpdesk Student, you will be one of the first points of contact for our customers. Your responsibilities will include:
* Creating support tickets based on incoming customer emails
* Answering customer calls using a predefined script
* Registering customer questions accurately and forwarding them to the right team members
* Providing friendly and professional first-line support to our customers### Who are we looking for?
* You are currently pursuing a
** Bachelor’s degree in an IT-related field** (such as Applied Computer Science, System and Network Administration, Software Development, ...)
* You are fluent in
** English, both spoken and written
*** Any additional language skills are a strong advantage
* You have strong communication skills and enjoy helping people
* You work accurately and independently
* You have a customer-oriented mindset
* You are available during the summer months (August, and/or September)### Practical information
* *
* Location:

** Interleuvenlaan 10
* A bus stop is located nearby, making the office easily accessible by public transport.
* ** Flexible start time:
** you can choose your preferred starting time between
** 7:30 AM and 9:30 AM**. Once you have chosen your start time, we ask you to keep this schedule consistent.
** What do we offer?
*** A fun student job in a professional IT environment
* The opportunity to gain hands-on experience in a helpdesk role
* A friendly working atmosphere with plenty of opportunities to learn
* A great way to earn some extra money during your summer break
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