French Speaking Solutions Consultant - Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world‑class organisations across the continent. We specialise in placing skilled professionals in high‑growth customer support services environments where language expertise and problem‑solving excellence are at the heart of everything. At Mercier Consultancy Group, we don't just fill positions — we build careers, shape teams, and elevate the standard of customer experience delivery across Europe.

We are currently seeking a highly motivated and customer‑focused individual to join our growing team in Sofia, Bulgaria, in the exciting French Speaking Solutions Consultant position in Bulgaria. This role sits within the dynamic Customer Support Services industry and is ideal for a fluent French speaker who is passionate about delivering outstanding client experiences, resolving complex queries, and providing tailored solutions with professionalism and efficiency.

If you are exploring French‑speaking jobs that offer genuine career progression, a vibrant international work culture, and exceptional financial rewards, this opportunity with Mercier Consultancy Group is precisely what you have been looking for.

• Serve as the primary point of contact for French‑speaking clients, delivering prompt, accurate, and empathetic support across multiple communication channels including phone, email, and live chat
• Diagnose and resolve customer issues efficiently within the customer support services framework, ensuring first‑contact resolution wherever possible and escalating complex cases appropriately
• Provide tailored product and service solutions to French‑speaking customers, actively listening to their needs and recommending the most suitable course of action
• Maintain detailed, accurate records of all customer interactions and case outcomes within the CRM system, adhering to data integrity and compliance standards at all times
• Collaborate closely with internal departments including technical support, billing, and account management teams to ensure seamless end‑to‑end customer journeys
• Meet and consistently exceed individual and team KPIs, quality benchmarks, and customer satisfaction targets set by the customer support services leadership team
• Proactively identify recurring client pain points and contribute insights and feedback to process improvement initiatives that enhance the overall customer experience
• Participate in ongoing training programmes, team briefings, and knowledge‑sharing sessions to remain fully up to date with products, services, and best practices in customer support

• Native or fluent French language proficiency (both spoken and written) is absolutely essential for this role, as you will be communicating exclusively with French‑speaking clients on a daily basis
• A valid EU passport is mandatory for this position
• A solid working knowledge of English (B2 level or above) to facilitate smooth internal communication with the wider international team
• Previous experience in a customer support services, contact centre, helpdesk, or client‑facing role is highly desirable, though motivated candidates with transferable skills are warmly encouraged to apply
• Exceptional interpersonal and active listening skills, with a natural ability to empathise with customers and deliver calm, confident, solution‑oriented responses under pressure
• Strong digital literacy, including comfort navigating CRM platforms, ticketing systems, and standard office productivity tools
• A proactive, team‑oriented attitude combined with the ability to manage workload independently and prioritise effectively in a fast‑paced customer support environment

• Competitive Monthly Salary reflective of your experience and expertise within the customer support services industry
• Fully Paid Training Programme to ensure you are thoroughly equipped and confident from day one
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package including…