Solutions Consultant Nederlands en Engels

Location:

Sofia, Bulgaria – TELUS Tower

Position:
Solutions Consultant (Dutch & English)

This role focuses on delivering exceptional customer support for a leading search engine. Your primary objective is to help users maximize their product experience through clear communication and effective problem solving.

• Financial support during relocation (transportation, hotel stay, rent, assistance in finding a long-term rental)
• Flexible contract conditions (temporary employment, part-time options)
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning opportunities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet unique customer needs
• Engage customers through multiple channels, including phone, email, and chat
• Resolve customer inquiries within agreed SLAs using a comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

• Fluent Dutch and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

• Customer-focused mindset and a commitment to delivering exceptional service
• Excellent communication style, able to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, contributing positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We provide comprehensive training to equip you with all product knowledge you need to succeed.

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our priority.

Equal Opportunity Employer