Delivery Consultant | Dutch and English; m​/f​/d

Delivery Consultant | Relocation to Bulgaria with Dutch and English (m/f/d)

Location:

Sofia, Bulgaria (TELUS Tower)

Country:
Bulgaria

Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Join our team in Bulgaria and keep deliveries on track!

We’re looking for a Logistics & Delivery Advisor with Dutch and English to ensure seamless package administration and delivery support. If you are organized, quick‑thinking, and people‑oriented, this role is for you.

• Deliver top‑notch customer support via phone, email, or chat in Dutch and English
• Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners
• Ensure every interaction is professional, efficient, and leaves customers with a positive impression
• Stay up to date on client policies, products, and services

• Fluency in Dutch (C1/C2) and good knowledge of English (B2 and above)
• Proven computer skills, including MS Office and Google Suite
• Great communication, organization, and problem‑solving skills
• Previous customer support experience (logistics/delivery experience is a plus)
• High school diploma or equivalent

• Join a friendly, international team
• Grow your career in logistics and customer service
• Make a real impact every day

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long‑term rental)

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next‑generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices.

We are an independent outsourcing services provider and do not function as a local representation of our partners.

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.

With global call center delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service - all backed by TELUS, our multi‑billion dollar telecommunications parent.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.