Player Support Associate Bulgaria; FR​/EN; m​/f​/d

Player Support Associate | Relocation to Sofia, Bulgaria (FR / EN) (m/f/d)

BG - Sofia - TELUS Tower

Country:
Bulgarien

TELUS Digital Bulgaria is looking for passionate player support specialists for Riot Games.

Start with us in July and unlock a weekend getaway credit after 6 months. Beach, Spa resort or mountains—the choice is yours!

Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra and TfT – get the job you will enjoy!

A typical day:

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player‑oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support experience a player‑to‑player feel

Sounds good, right?

You have:

• Fluency in French and a good command of English
• Player empathy and understanding a player’s perspective when tackling their issue is required
• Understanding of Player Support
• Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
• Desire to help the players as best as possible and to contribute to the team’s success
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long‑term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well–being of our employees, invest in their future growth, encourage fun and team building projects!

It sounds like the perfect job for you? APPLY NOW!

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.

With global call center delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service – all backed by TELUS, our multi‑billion dollar telecommunications parent.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.