Digital Trust and Safety Specialist Dutch and English

* Please note that these positions are based in Sofia, Bulgaria.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Dutch and English
, you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

• Fluent in Dutch
• B2 or higher English language skill

In return, we will give you:

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• € 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!
• Taxi transportation directly from the airport to your accommodation

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.