Customer Services Employee Master Data Team (M​/V​/X

At Vinçotte, safety is our number one priority. As the largest player in the Benelux, we support organizations – from multinationals and SMEs to self-employed professionals and private individuals – in working safely, efficiently and with a future-oriented mindset. With more than 1,500 experts, we provide objective and advisory services in the fields of inspection, certification, conformity assessment and training.
Our sector specialists understand our customers’ needs like no other and guide them throughout the entire life cycle of their installations: from design and installation, through operation and maintenance, to decommissioning. In this way, we help our customers develop their activities safely, efficiently and future-oriented manner.
With over 60,000 satisfied customers, we prove that our combination of expertise, advice and technology truly makes a difference. Vinçotte is part of Kiwa, a member of the SHV Family of Companies, and continues to innovate to ensure even greater safety and efficiency.

Overview:

As a Customer Services Employee Master Data Team (M/V/X), you will be a key player in managing and developing customer relations.

You will be part of one of the Customer Master Data Team, where accuracy, data quality, and process consistency are essential. By combining strong customer focus with structured process and data management, you will contribute to Vinçotte’s performance in terms of customer satisfaction, retention and operational efficiency.

As a Customer Services Employee (M/V/X), you are involved in several kinds of customer service tasks:

Customer Management:

• Responsible for the validation and maintenance of customer master data in line with internal governance standards and compliance requirements. You will ensure data integrity across systems, support data cleaning initiatives, and contribute to continuous improvement of master data processes.
• You will collaborate closely with internal stakeholders (such as Sales, Finance, IT and Operations) to guarantee correct data flow, proper invoicing setup.

Customer Interaction:

• Additionally, you will handle customer-related inquiries and cases efficiently, ensuring timely resolution and a high level of customer satisfaction.
• Communicate clearly & professionally with the customer to ensure customer satisfaction and loyalty, both orally and in writing.
• Resolve customer cases:
  • Master data Account management (creation & modifications, merges, deletions, duplicates)
  • Master data Contact management contacts (duplication management, mass)
  • Portal issues on functionalities or data inconsistency Asset management (NEXE, ZS47log, INC’s)
  • Customer disputes & complaints of complicated system or process related issues Master data management (creation & modifications, merges, deletions)
• You take a proactive approach in resolving cases, coordinating with relevant stakeholders to ensure efficient and sustainable solutions.

Internal interactions

• Interact with all internal stakeholders to make it happen: IT, Sales, Operations, Technical Support, Customer service teams, Finance, and other departments involved in case resolution
• Act as the voice of the customer inside the company
• Act as the voice of data quality and process integrity inside the company

External interactions

• Act as a reliable point of contact for customers and internal stakeholders when data validation or process clarification is required.

Responsabilities:

Degree: Bachelor’s degree in a relevant field (Office Management, etc.) or equivalent through experience

Experience: You have several years of experience in administration/customer service and ERP systems.

Languages: You are fluent in Dutch and French.

Skills:

• You have excellent communication skills (verbal and written).
• Meticulousness and an eye for detail are second nature to you. We’d even go so far as to say that perfectionist tendencies are an asset in this role!
• Your organizational skills know no bounds—and thanks to your strong, proactive mindset, you’re always prepared for potential worst-case scenarios or ad hoc requests.
• You value a fun team atmosphere (“work hard, play hard”) and see yourself as a true team player.
• You thrive on…