French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

French Speaking Fitbit Customer Support Specialist About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European BPO and professional recruitment, we specialize in identifying high-impact individuals to drive success for our premium partners.

We are currently sourcing candidates for a prestigious French Speaking Fitbit Customer Support Specialist position in Bulgaria. This role is a unique opportunity to join the rapidly growing Fitness & Wellness industry, providing expert guidance to users of the world's most renowned health-tracking ecosystem.

• Deliver premium customer assistance to French-speaking users regarding advanced Fitbit wearables and health-tracking software
• Troubleshoot technical inquiries related to heart rate monitoring, sleep tracking, and GPS integration within the fitness ecosystem
• Guide customers on how to maximize their wellness goals through data-driven insights provided by the platform
• Maintain high levels of customer satisfaction by resolving account, hardware, and synchronization issues with precision
• Document user feedback to assist product development in the ever-evolving Fitness & Wellness landscape
• Represent the brand with professional empathy, fostering long-term loyalty among the global health community
• Collaborate with international teams to share best practices for high-performance support standards

• Native or fluent French (spoken and written)
• Valid EU passport or right to work in Bulgaria (mandatory)
• Strong passion for the Fitness & Wellness industry and familiarity with health-tech products
• Excellent communication skills with an analytical approach to problem-solving
• Ability to relocate to Sofia for this on-site opportunity, one of the most exciting French-speaking jobs in Europe
• Proven capacity to manage multi-channel support inquiries effectively

• Competitive Monthly Salary
• Fully Paid Training on the latest health-tracking technology
• Comprehensive Health Insurance and wellness perks
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to Bulgaria for this role
• Monthly Performance Bonus linked to service quality
• €1,500 Signing Bonus (one-time) for all successful new hires
• Professional growth opportunities within the global Fitness & Wellness sector

Sofia is rapidly becoming the premier destination for professionals seeking top-tier jobs in Bulgaria, offering a harmonious blend of historical charm and a bustling, modern city center. Working in Bulgaria allows you to enjoy a Mediterranean-adjacent climate, vibrant social life, and a landscape that bridges mountain ranges with urban innovation.

The cost of living in Bulgaria remains highly attractive, allowing you to enjoy a superior quality of life while you excel in your career. Relocation to Bulgaria is a transformative experience, granting you access to excellent cuisine, rich cultural traditions, and a welcoming international community that thrives in these highly sought-after French-speaking jobs.