French Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with leading organisations across the globe. We specialise in placing skilled professionals into high-impact customer support services roles, helping both candidates and companies thrive in today's competitive international marketplace. At Mercier Consultancy Group, we are committed to delivering a seamless, rewarding, and fully supported recruitment experience from first contact to successful placement.

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with leading organisations across the globe. We specialise in placing skilled professionals into high-impact customer support services roles, helping both candidates and companies thrive in today's competitive international marketplace. At Mercier Consultancy Group, we are committed to delivering a seamless, rewarding, and fully supported recruitment experience from first contact to successful placement.

We are currently seeking driven and customer-focused French-speaking professionals to fill this exciting French Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role sits within the Customer Support Services industry and offers a fantastic opportunity to build a meaningful international career while delivering outstanding service experiences to French-speaking customers across a range of channels.

Whether you are an experienced customer support specialist or an enthusiastic newcomer looking to explore French-speaking jobs abroad, this opportunity has been crafted with your professional growth in mind.

• Provide high-quality, professional customer support in French via telephone, email, and live chat channels, ensuring a consistently positive customer experience
• Handle customer enquiries, complaints, and requests efficiently and empathetically, working to resolve issues at the first point of contact wherever possible
• Accurately log all customer interactions, case details, and resolutions within the company's CRM and ticketing systems in accordance with established procedures
• Collaborate closely with team leaders and fellow customer support agents to escalate complex cases and share knowledge for continuous service improvement
• Meet and exceed individual and team performance targets including response time, customer satisfaction scores, and quality assurance benchmarks
• Stay up to date with product knowledge, company policies, and service updates in order to provide accurate and current information to French-speaking customers
• Participate actively in training sessions, team meetings, and performance reviews to support ongoing personal and professional development
• Contribute to a positive, inclusive, and high-performing team culture within the customer support services environment in Sofia, Bulgaria

• Native or fluent French language skills, both spoken and written, are essential for this role — this is a non-negotiable requirement for all French-speaking jobs in Bulgaria with Mercier Consultancy Group
• Valid EU passport (mandatory) — candidates must hold a valid European Union passport to be eligible for this French Speaking Jobs In Bulgaria position in Bulgaria
• A good command of English is required for internal communication, training, and team collaboration purposes
• Previous experience in customer support services, call centre operations, or a related client-facing role is advantageous, though motivated newcomers are warmly encouraged to apply
• Excellent interpersonal and communication skills with a genuine passion for helping customers and resolving issues with care and professionalism
• Ability to work in a fast-paced, structured on-site environment in Sofia, demonstrating reliability, adaptability, and a strong team-player mindset

• Competitive Monthly Salary…