French Speaking Fitbit Customer Support Specialist - Sofia, Bulgaria

French Speaking Fitbit Customer Support Specialist About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations. As a leader in European recruitment and BPO solutions, we specialize in curating high-impact career opportunities for professionals seeking to advance their careers while experiencing vibrant new cultures.

We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This is a unique opportunity to join the thriving Fitness & Wellness industry, providing expert guidance to users of the world’s leading wearable health technology while enjoying a premium lifestyle in the heart of Sofia.

• Provide world-class technical and lifestyle support to French-speaking Fitbit users.

• Assist customers with device synchronization, firmware updates, and account troubleshooting to ensure seamless health tracking.

• Advise users on maximizing their fitness and wellness journey using Fitbit’s suite of data analytics and health metrics.

• Maintain high levels of customer satisfaction by delivering personalized, empathetic, and efficient communication.

• Collaborate within an international team to enhance service quality in the competitive Fitness & Wellness sector.

• Document and report user feedback to help improve the Fitbit user experience globally.

• Stay updated on the latest industry trends, ensuring you are the primary expert in the Fitness & Wellness technology space.

• Native or fluent French (spoken and written).

• Valid EU passport (mandatory).

• A passion for the Fitness & Wellness industry and a strong interest in wearable technology.

• Excellent problem-solving skills with a technical aptitude for troubleshooting consumer electronics.

• Previous experience in a customer-facing role is preferred.

• Ability to relocate to Sofia for this French Speaking Fitbit Customer Support Specialist position in Bulgaria.

• Competitive Monthly Salary.

• Fully Paid Training on the latest Fitness & Wellness product innovations.

• Comprehensive Health Insurance.

• Fully Paid Relocation Package (flight, transfer, and hotel accommodation included).

• Monthly Performance Bonus to reward your dedication and results.

• €1,500 Signing Bonus (one-time) for new hires joining our Sofia team.

• A vibrant, international work environment—the premier choice for French-speaking jobs.

Jobs in Bulgaria offer an incredible balance of professional growth and personal enrichment. As one of Europe’s most dynamic hubs, Bulgaria boasts a perfect climate, a rich history, and a modern, bustling urban culture. Living in Sofia means experiencing a cosmopolitan lifestyle where affordability meets high-quality leisure, making it a top destination for those seeking a rewarding international career.

Beyond the career opportunities, Bulgaria is famous for its delicious cuisine, mountainous landscapes, and welcoming local communities. When you secure one of our French-speaking jobs, you are not just getting a paycheck; you are embracing a life-changing experience. Start your journey in Bulgaria today and join a community of expats thriving in the heart of the Balkans.