Advanced Field Service Engineer; m​/f​/d

Responsibilities

• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-routine sales cases
• Frequent travel is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe.
• Activities will cover all products manufactured or represented by the Company.

• Qualification in electrical or electronic engineering, chemistry or biochemistry. Similar level of knowledge and /or skill gained by practical experience in the Mass Spectrometry field is a clear plus.
• solid technical or scientific background gained in industry or academia
• proven experience in field service work
• no visa restriction preventing travel in the USA or EMEA
• good at building relationships through inspiring trust and confidence
• self-motivation and a willingness to work with others toward a shared goal
• the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• excel at continuous learning in a rapidly advancing technological area
• capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• good computer literacy, including familiarity with data system hardware and industry standard operating systems
• Ability to communicate effectively at all levels with good spoken and written English, Dutch