Product Development Solutions Engineer

The products we develop help shape industries around the world. Behind those products is a digital engineering ecosystem that enables our engineers to design products using Computer-Aided Design tools (CAD), collaborate and manage product data throughout the product lifecycle (PLM).

To strengthen our internal expertise, we are looking for someone who wants to grow beyond traditional support roles and become a future expert, project leader or solution owner within our Engineering Solutions portfolio in the IT department.

Our ambition is to strengthen our internal expertise and ownership of our engineering systems to support our global engineering community even better and elevate our collaboration with our external partners to the next level.

As a CAD & PLM Solution Engineer, you will be part of our Engineering Solutions team, supporting business-critical applications within the domain of Engineering.

You will start close to the business, supporting users and learning how our systems, processes and integrations work in practice. From there, you will gradually take on more responsibility in continuous improvement initiatives, projects and application administration.

In this role, you will become the expert behind the solution by analysing incidents, requests and business questions, coordinating and following up with external partners, resolving issues whenever possible, and identifying recurring problems while investigating root causes.

You will also build knowledge and enable others by creating troubleshooting guides and knowledge articles to support end users, and by developing training material to enable key users to train their local teams.

In addition, you will help improve our engineering ecosystem by proposing and implementing continuous improvements, participating in projects and change initiatives, and supporting the continuous improvement of engineering applications. You will also help improve support processes and service quality.

Depending on your talents and ambitions, you can evolve towards:

• Project Management
• System Administration
• Business Process Expert
• Integration Specialist
• Solution Architect

Your role

The products we develop help shape industries around the world. Behind those products is a digital engineering ecosystem that enables our engineers to design products using Computer-Aided Design tools (CAD), collaborate and manage product data throughout the product lifecycle (PLM).

To strengthen our internal expertise, we are looking for someone who wants to grow beyond traditional support roles and become a future expert, project leader or solution owner within our Engineering Solutions portfolio in the IT department.

Our ambition is to strengthen our internal expertise and ownership of our engineering systems to support our global engineering community even better and elevate our collaboration with our external partners to the next level.

As a CAD & PLM Solution Engineer, you will be part of our Engineering Solutions team, supporting business-critical applications within the domain of Engineering.

You will start close to the business, supporting users and learning how our systems, processes and integrations work in practice. From there, you will gradually take on more responsibility in continuous improvement initiatives, projects and application administration.

In this role, you will become the expert behind the solution by analysing incidents, requests and business questions, coordinating and following up with external partners, resolving issues whenever possible, and identifying recurring problems while investigating root causes.

You will also build knowledge and enable others by creating troubleshooting guides and knowledge articles to support…