Cash Desk Manager

Supervises and coordinates the activities of the Casino cashiering function and the employees engaged in providing courteous and professional service to guests.

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
• Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, and Word.
• Completion of high school or basic education equivalency preferred.
• "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately".