Credit Controller

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Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

As Credit Controller, you play a critical role in safeguarding cash flow and minimizing credit risk. You are not “just collecting payments” — you actively manage a portfolio of B2B and B2C customers, detect risks early, resolve disputes efficiently and collaborate cross-functionally to protect the financial health of the business.

You operate at the intersection of Finance, Sales, Logistics and Customer Service, ensuring that outstanding receivables are managed professionally and strategically.

• Daily contact with B2B and B2C customers regarding outstanding invoices, supported by a structured collection worklist
• Register customer disputes in SAP and trigger the appropriate internal resolution flow
• Initiate and follow up internal communication with Sales, Logistics and Service to resolve disputes efficiently
• Send copy invoices and customer statements upon request
• Support customers in clarifying open invoices that could not be cleared automatically
• Propose and agree on payment plans (subject to manager approval)
• Report customer refund requests (e.g. double payments)
• Ensure clean and accurate customer statements (unallocated amounts, small differences, resolved but unpaid disputes, etc.)
• Safeguard the quality of customer master data (address details, contacts, email information)
• Provide backup support for fellow Credit Controllers
• Monitor aging reports and analyze payment behavior
• Identify potential credit risks and elevate to the Credit Manager
• Propose initiation of debt collection procedures or claims to the Credit Insurer
• Inform the Credit Analyst about required credit limit increases
• Actively contribute to achieving credit control KPIs and departmental targets
• Follow up on ad hoc requests from the Credit Manager

• Bachelor’s degree in Finance, Accounting, Business Administration or equivalent
• First experience in credit control, accounts receivable, finance administration or customer service is a strong asset
• Knowledge of Belgian debt collection frameworks is a plus

• Solid understanding of credit and collection processes
• Basic accounting knowledge (reconciliations, financial transactions, account statements)
• Experience with ERP systems, preferably SAP is a plus
• Strong analytical mindset with the ability to detect payment trends and risks

• Confident and professional communicator in Dutch, English and French
• Able to negotiate firmly yet respectfully
• Skilled at managing objections and de‑escalating tense situations
• Clear and structured in written communication
• Persistent and resilient in follow-up
• Highly organized and able to manage multiple accounts and deadlines
• Detail‑oriented and structured
• Autonomous, proactive and solution‑driven
• Team‑oriented with a collaborative mindset
• High level of integrity and discretion

Work from our European HQ in Oostkamp within an international environment

Take ownership in a role with real financial impact

Develop expertise in credit risk management within a structured multinational context

Grow professionally in a stable, innovative and forward‑looking organization

Competitive salary package with attractive benefits

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor‑made solutions for residential,…