HR Manager

We are looking for an experienced, fulltime HR Manager to be the go-to person for HR at Zero Friction, from A to Z. With a team of 25, you'll own the full employee journey end-to-end: from recruitment, onboarding, payroll, contracts, compliance, performance and engagement. This is a broad, hands-on role with a strong administrative and process backbone: you'll make sure the "hard" side of HR runs like clockwork, while also helping our people and culture keep thriving as we grow.

If you get energy from bringing structure and reliability to HR, know the administrative and legal side inside out, and want to build processes that scale, this role is for you.

Meet Zero Friction: the sidekick of Europe's energy heroes

We're a fast-growing SaaS scale-up with a clear mission: making the energy transition easy, fair and frictionless. Our platform helps heating and cooling suppliers automate invoicing, cost allocation and customer management, so they can focus on what really matters: delivering reliable and affordable energy for everyone.

At Zero Friction, we don't just build software, we build superpowers for our heroes. By taking away administrative hassle and enabling transparency, we help suppliers pave the way to a sustainable future. Collaboration, innovation and bold thinking are in our DNA.

As our HR Manager, you're the person who makes sure HR runs smoothly from A to Z, for a team of 25 that's still growing. The heart of the role is hard HR: payroll, contracts, compliance and policies, and on top of that, you're closely involved in bringing new people on board and helping make Zero Friction a good place to work day to day.

Your responsibilities include:

Own accurate, on-time payroll for our Belgian team together with our social secretariat, and oversee payroll for our small UK team, including administering salary packages, benefits and fleet

Keep employment contracts and personnel records accurate and up to date in Officient

Make sure we stay compliant with Belgian employment law, and keep an eye on the essentials for our UK team

Develop, maintain and communicate clear HR policies, an employee handbook, and consistent processes that scale with the company

Run the recruitment process together with our managers, from opening a role to a signed contract

Own a consistent, welcoming onboarding experience and a professional offboarding process

Run the performance-review cycle and support learning and development across teams

Keep an eye on engagement, wellbeing and culture, and organize the after works and team buildings that bring the team together

Keep our office running smoothly (Skyline view over Ghent included)

Does this sound like you?

Proven experience as an HR Manager or senior HR generalist, with hard HR (payroll, employment contracts, Belgian labor law, compensation and benefits) as your main strength

Solid capability in soft HR too: recruitment, onboarding, performance management and engagement

Highly organized and detail-focused, with discretion around sensitive data

A clear, approachable communicator, comfortable explaining things one-on-one, presenting in team meetings, or getting everyone informed for the next teambuilding

Fluent in Dutch and English

Experience in a scaling organization, so you know how to build and improve HR processes as headcount grows, not just maintain them

Awareness of UK employment practices, given our small UK team

Familiarity with our main HR tools:
Recruitee, Notion and Officient

Fluent in French

Sounds like you? We'd love to hear from you. At Zero Friction, attitude and potential count at least as much as a perfect checklist, so don't hold back if you don't tick every single box.

Zero Friction is an equal opportunity employer. We embrace diversity and welcome candidates from all backgrounds.