Customer Success Manager

Location: Town of Belgium

Customer Success Manager page is loaded## Customer Success Manager locations:
Belgium Off-Sitetime type:
Full time posted on:
Posted Todayjob requisition :
R0008920
** Discover Trend
** Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response.

With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit
** Discover You
** At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence.  With Trend Micro, you drive your own development.  You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….Customer Success Manager

Location:

Belgium / Cork / Belux Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across clouds, networks, devices, and endpoints.

Trend Vision One delivers advanced threat defense techniques, extended detection and response (XDR), and integration across the IT ecosystem, including AWS, Microsoft, and Google, enabling organizations to better understand, communicate, and mitigate cyber risk.

Our Trend global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily.

We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place.

Trend enables organizations to simplify and secure their connected world.

About the Role The Customer Success Manager (CSM) is accountable for the post‑sale customer journey—from onboarding through adoption, value realization and expansion. You will orchestrate cross‑functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform. The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health.

This role requires the individual to manage a large portfolio of customers with a primary focus on scaling Commercial and Volume Enterprise tier customers through a mixture of direct touch and digital engagements. Collaboration with the Commercial & Customer Account teams is crucial!

Key Responsibilities
* Onboarding & Time‑to‑Value:
Lead internal handover; run customer kickoff; establish objectives, success criteria, risks, and roles; accelerate first value.
* Adoption & Outcome Delivery:
Guide to technical best‐practice deployment; run proactive health checks; remove blockers; increase feature adoption and consumption.
* Success Planning:
Build and maintain a customer Success Plan, keeping progress visible in our CSM Platform.
* Customer Value Reviews:
Conduct data‑driven usage reviews and executive value reviews that tie the platform to business outcomes; translate insights into expansion recommendations.
* Advocacy & Escalation Management:
Act as the customer’s internal advocate; coordinate Sales, Professional Services, Support, Product, and Operations to resolve issues quickly.
* Expansion:
Identify growth opportunities from proven adoption and current platform security gaps
* Churn Prevention:
Identify and…