Support Engineer - Medical Imaging

Join us as our Support Engineer – Medical Imaging at Dedalus
, one of the World’s leading healthcare technology companies,
working either remotely or from our office in Berchem,
Belgium to do the best work of your career and make a profound impact in providing better care for a healthier planet.

As a Support Engineer, you will become a key member of the team supporting our Diagnostic Imaging IT (DIIT) and Booking Appointment healthcare software solutions
, including Radiology Information Systems (RIS), PACS, and other workflow-critical applications. You will provide first-line support to healthcare institutions, focusing on technical troubleshooting, workflow optimization, and interoperability topics involving HL7, DICOM, REST APIs
, and SQL-based systems
.

In addition to technical support, you will take on business analyst responsibilities by contributing to the development and maintenance of statistical and reporting solutions
, requiring strong SQL expertise. Your work will involve close collaboration with customers, internal technical experts, and project teams—ensuring that every incident resolution or workflow enhancement directly contributes to better care delivery.

• Maintain excellent communication with IT departments and end users in Dutch (Fluent) and French (Intermediate).
• Perform root cause analysis and ensure continuity of services through proactive problem management.
• Manage and track support cases in coordination with development and implementation teams.
• Collaborate in testing, deployment, and validation of patches and new features.
• Contribute to internal knowledge sharing and process improvement initiatives.
• Diagnose and resolve technical issues related to RIS, PACS, and Booking Appointment products.
• Provide support on system interfacing (HL7, DICOM, FHIR, REST) and configuration.
• Support integrations with external systems (HIS, Laboratory Systems, Billing Engines, etc.).
• Act as a business analyst for statistics and reporting solutions (SQL-based).

At Dedalus Life flows through our software
. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

• General ICT (Information and Communication Technology) background (Windows Server, Networking, SQL, basic scripting).
• Excellent verbal and written communication skills in Dutch and French and proficient in English
• Passion for technology, healthcare, and continuous learning.
• Familiarity with medical standards:
  DICOM, HL7, IHE profiles
  .
• Understanding of radiology, hospital workflows, and appointment scheduling processes.
• Experience with PACS, RIS, or clinical IT systems.
• Hands-on experience with SQL Server and reporting/statistical analysis tools.

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical cooperation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of over 6,000 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Final date to receive applications: 20th February 2026

At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe, and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community.

Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.

Our diversity & inclusion commitment – Dedalus Global