Odoo Support Manager; H​/F

At Idealis Consulting, we are a team of passionate Odoo experts who design, develop, integrate and support smart Odoo solutions.

Our goal? Help our customers become more productive, agile and profitable through efficient and well-designed ERP systems.

To expand our team we are looking for an Odoo Support Manager
.

• Structure and continuously improve the support organisation (processes, tools, priorities, SLAs).
• Deliver high-quality functional support (analysis, prioritisation, resolution and communication).
• Act as the main escalation point for complex or sensitive support cases.
• Work closely with Business Analysts, Project Managers and Developers.
• Monitor service quality, customer satisfaction and operational performance.
• Lead and coordinate Odoo migrations and upgrades for support customers.

• An employment contract for an indefinite period with numerous benefits
• A pleasant work environment and a great atmosphere at work
• An attractive salary package
• An attentive management that listens to its employees
• Varied and challenging missions

• 3 to 5 years’ experience in software support, ERP support or functional consulting.
• Strong functional knowledge of Odoo (Odoo certification required).
• Comfortable working cross-functionally and managing priorities.
• Strong customer focus, analytical mindset and attention to detail.
• Fluent in French and English, a good knowledge of Dutch is an asset