Odoo Support Manager; H/F
Job in
Town of Belgium, Belgium, Ozaukee County, Wisconsin, 53004, USA
Listed on 2026-02-16
Listing for:
Idealis Group
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Town of Belgium
At Idealis Consulting, we are a team of passionate Odoo experts who design, develop, integrate and support smart Odoo solutions.
Our goal? Help our customers become more productive, agile and profitable through efficient and well-designed ERP systems.
To expand our team we are looking for an Odoo Support Manager
.
- Structure and continuously improve the support organisation (processes, tools, priorities, SLAs).
- Deliver high-quality functional support (analysis, prioritisation, resolution and communication).
- Act as the main escalation point for complex or sensitive support cases.
- Work closely with Business Analysts, Project Managers and Developers.
- Monitor service quality, customer satisfaction and operational performance.
- Lead and coordinate Odoo migrations and upgrades for support customers.
- An employment contract for an indefinite period with numerous benefits
- A pleasant work environment and a great atmosphere at work
- An attractive salary package
- An attentive management that listens to its employees
- Varied and challenging missions
- 3 to 5 years’ experience in software support, ERP support or functional consulting.
- Strong functional knowledge of Odoo (Odoo certification required).
- Comfortable working cross-functionally and managing priorities.
- Strong customer focus, analytical mindset and attention to detail.
- Fluent in French and English, a good knowledge of Dutch is an asset
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