Process Expert; SRQ

Do you thrive in environments where Agile ways of working, continuous improvement, and collaboration come together to create real impact? If you're excited about supporting a more sustainable world through smarter, more efficient IT processes, this role is for you.

We're looking for a talented IT Governance Expert to join our team and help us shape the future of IT processes.

As part of our Agile Process Coaching team, you will play a key role in empowering teams, strengthening IT excellence, and ensuring our ways of working are efficient, effective, and fully compliant. You’ll be guiding colleagues to deliver more value while keeping pace with regulatory expectations and the Group's process framework.

This is a unique chance to influence our Agile way of working at the heart of the organization.

• Define and maintain IT processes aligned with the Group process framework, creating consistency and standardization across teams (e.g. delivery management, organization, sourcing, risk and security management, etc.).
• Ensure compliance and proactively identify gaps or improvement needs caused by our sources (IT Group rules, National Bank of Belgium or EU regulations, etc.).
• Coach and collaborate with our key partners, enabling them to steer and continuously simplify and optimize processes across the organization.
• Support process maturity assessments and contribute to process documentation within the agile referential.

Dutch Optional

French Optional

Fluent in English, both orally and in writing

Certification Optional: lean, IT framework

Expectation: 50% on site & 50% homeworking

• You have at least 10 years of relevant experience
• Has strong analytical skills, create structure in complex matters.
• Has a proven experience in IT delivery and/or Production.
• Communicates clearly, collaborates effectively, and excels in multidisciplinary environments.
• Can facilitate and coach workshops with multiple stakeholders.
• Can produce high-quality written content, structure information cleanly.
• Experience with process improvement techniques (e.g., PDCA, value stream mapping, etc.).
• Familiarity with IT management frameworks.
• Knowledge of compliance and regulatory requirements.
• Experience in IT mandatory
• Experience in banking sector preferable
• Strong analytical skills
• Strong communicator, diplomatic and customer-oriented