Modern Workplace; NS - WED Relaunch

RFQ was launched as initial selected candidate withdrew and the ones higher priced were considered not compliant due to the following:

• Does not satisfy technical skill requirements:
  Extensive IT experience, but in areas not related to this job;
• No records of real experience with Power Platform or MS Fabric;
• Extensive senior IT experience, but in areas not related to this job;
• No references to any of the M365 technical areas required for the job;
• Not enough experience with Power Platform Governance;
• Only secondary involvement with the Power Platform, as app/flow maker rather than gov/mgt;
• No proof of experience with the Power Platform;
• Limited exposure to Power Platform and MS Fabric;
• Related experience only at the last job listed (less than 2 years);
• Vague statements about involvement with Power Platform. No references of work with MS Fabric

Deadline Date: Wednesday 25 February 2026

Requirement: Support for Modern Workplace

Location: Off-Site

Note: Please refer to your Subcontract Agreement, article 6.4.1.a, which states "Off‑Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off‑Site, such as at‑home)", and price this discount in your overall price proposal when submitting bids against off‑site RFQs.

Period of Performance: BASE period:
As soon as possible but not later than 01 st April - 31st December 2026

• 2027 Option: 1st January 2027 until 31st December 2027

Required Security Clearance: NATO SECRET

Special Terms and

Conditions:

Non‑disclosure undertaking to be signed

Supporting NATO throughout all its geographical locations, the NCI Agency is looking for Support for Modern Workplace, joining the journey of NATO's modernisation of IT services, through leveraging Microsoft 365 Services, delivering managed, protected, security‑centric and reliable IT Services.

To achieve these goals, we are building a Cloud Operations Center team under the Cloud Portfolio, operating under the NATO Enterprise Cloud Operating Model (NECOM) and under the guidance of the Cloud Center of Excellence (CCoE). This team will play a crucial role in our journey towards providing managed, protected, and reliable End User Services.

Embracing the latest technological advancements, this initiative will foster innovation and ensure NATO remains at the cutting edge of IT capabilities.

The NCI Agency is embracing cloud services by transitioning to Microsoft 365 Services with a security‑centric design. The objective of this statement of work is to establish a support and operating model for End User Services operating in the Public Cloud.

Under the direction / guidance of the Modern Workplace Team technical lead or the Cloud Operations Center Manager, the contractor will perform the following activities:

• Platform Administration & Operations:
• Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies
• Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning
• Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling
• Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability
• Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices
• Support & Incident Management:
• Act as Tier 2/3 support for end‑user incidents and service requests related to Microsoft 365 Modern Workplace tools
• Support the end‑users in developing and maintain automated workflows using Power Automate to streamline business processes
• Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required
• Monitor service health dashboards and proactively address potential performance or availability issues
• Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows;
• Security and Compliance:
• Implement and manage governance controls to ensure compliance with organizational standards;
• Ensure compliance with…