Helpdesk Technician

We are seeking an energetic and detail-oriented Helpdesk
Supporter for our 6‑month project in the pharmaceutical industry, based onsite at our Zaventem office. As part of our team, you will play a critical role in preparing and installing IT equipment for clinical studies, working closely with global operational teams, vendors, and clients.

• Oversee client project provisioning and logistics;
• Assess mobile computing needs for clinical systems;
• Provide procurement support and manage vendor relationships;
• Evaluate shipping options and handle documentation;
• Communicate project status and manage resources;
• Create and update project work plans;
• Ensure compliance with SOPs and project standards;
• Identify and resolve provisioning issues;
• Collaborate with cross-functional teams;
• Assist in project design, testing, and documentation;
• Mentor staff and support business development efforts;
• Perform additional duties as assigned.

• Knowledge of emerging technologies, service delivery, and mobile computing;
• Experience in logistics and telecommunications;
• Strong time management and interpersonal skills;
• Ability to handle challenging situations with patience and respect;
• Experience with global project rollouts;
• Strong technical proficiency and vendor management experience;
• Preferred knowledge of software development and testing;
• Familiarity with cross‑functional project management and IT applications;
• Skilled in technical planning and building consensus;
• Effective communication with senior management and direct reports;
• Excellent English written and verbal communication skills;
• Ability to manage multiple projects in a collaborative environment.

• Personalized learning journeys and a structured career path;
• International work environment with multicultural teams;
• Access to Linked In Learning, internal mentoring programs, and the global SAI Library for AI empowerment;
• Corporate Benefits platform with offers from leading brands;
• Employee Assistance Program (EAP) with psychological, legal, and financial counseling for you and your family;
• Extra vacation days, with additional days based on seniority;
• Comprehensive hospitalization and group insurance, with the option to include family members;
• Meal vouchers, referral program, and travel reimbursement (public transport 100% reimbursed).

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.