IoT Customer Success Manager — Drive AI

Position: IoT Customer Success Manager — Drive Growth with AI
Location: Town of Belgium

# Customer Success Manager## Hybrid (Gent Zuid)
** A dynamic team of IoT enthusiasts at work
** IoT is the heart of our business, we have decades of in-house expertise. Both during and outside office hours, our team proves every single day that mountains can be moved, even by few. This is only possible with the necessary involvement, commitment and mutual trust.

Everyone has a unique talent to add to the team and is respected for this. In our fast-changing work environment, flexibility is both a must and a perk. now### Customer Success Manager – IoT Scale-Up (Ghent)
No rigid playbooks, no hand-holding scripts, but
** real ownership
** over how our customers grow with us,
** room to experiment
** with AI, and a
** front-row seat to global IoT deployments**.#
** Who we are
** Sensolus is a
** Belgian IoT scale-up**, building asset tracking solutions for logistics and industrial companies (think
** Airbus, ABInBev, DHL**). Today we’re a team of around 60 people, operating internationally with customers all over the world. We are growing fast and Customer Success is our next growth engine! We’re looking for a
** Customer Success Manager
** who’s ready to
** turn data, customer conversations, and a sharp toolkit
** into real
** expansion
* * across our customer base. Our Customer Success team is deliberately
** small, technical and entrepreneurial**. You’ll report to our Head of Customer Success and
** make an impact
** from day one. #
** What you'll do
** In this role you will combine
** strategic customer engagement, technical platform expertise, and AI-driven analytics
** to keep our customers successful and unlock new revenue.
** We’re a lean team, which means you’ll get hands-on with a broad range of topics:
**** Monitor & Analyze
*** Continuously
** track quality and usage metrics
** across our customer base
* Spot
** churn risk
** early and identify
** expansion and upsell opportunities
*** Define requirements for
** internal tools
** that surface those signals automatically across our customer base
** Engage Customers
*** Meet with customers
** proactively
* * to discuss interventions, demo new features, and propose new products and solutions that bring more value
* Run
** recurring sessions with resellers, partners and large enterprise clients
** to train them on platform updates and empower them to monitor solution quality and usage themselves
* Build trusted, long-term relationships across customer organizations, from operational users up to decision-makers
** Build with AI
*** Use Sensolus’
** platform customization features and AI coding tools
** to build custom dashboards, reports and lightweight applications tailored to each customer’s processes
* Translate customer requirements into
** product input
** that helps shape where the Sensolus solution goes next
** Drive Expansion
*** Be one of the people
** turning Customer Success into a revenue-generating motion** — moving us beyond pure churn prevention into demonstrable expansion
* Work hand-in-hand with
** Sales execs, partners, Sales Engineers, Product, and Support
** to execute on expansion opportunities
** International Scope
** Travel internationally to customer sites (typically no more than once a month)
Engage with customers across Europe and beyond, in multiple languages#
** Who you are
** You’re
** curious, autonomous, and genuinely fluent with technology**. You don’t wait to be told what to optimize, you see it in the data, propose a sharper play, and run with it.
** You probably:
*** Bring a background that combines
** technical and commercial experience
*** Are
** digital and AI-native**: you instinctively reach for AI tools to analyze data, prototype reports, and accelerate your work
* Years of experience matter less than potential: if you have the right mindset, we’d love to talk
* Have an
** analytical, expansion-focused mindset**: you spot opportunities and aren’t afraid to bring them to the table
* Are
** proactive, resourceful
** and willing to make mistakes and improve in pursuit of better outcomes, “finetune” is your middle name
* Communicate fluently in
** English and German**, Dutchand/or French are also welcome
* Are comfortable in a CRM environment (we…