IT Service Manager
Listed on 2026-06-02
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IT/Tech
IT Project Manager, IT Consultant, IT Support
About the company
As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry‑leading healthcare company with over 38,000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical Europe, Nipro Pharma Packaging International, and the Institute for Medical Practice (iMEP) Belgium.
Aboutthe role
The IT Service Manager ensures effective delivery of IT Service Management to internal customers. This includes managing outsourced infrastructure service providers and acting as line manager for local IT managers at two sites.
Key responsibilities involve overseeing contracts, monitoring vendor performance, resolving escalations, and driving service improvements. The role also involves strategic alignment of services with business goals and managing costs and risks. Additionally, the IT Service Manager owns core ITSM processes—incident, problem, change, service request, and asset management—ensuring quality execution and leading major incident response. You will also support and guide local IT managers in their daily operations.
Whatyou’ll need
- Proven experience in IT service and vendor management
- Strong knowledge of ITSM processes and tools
- Experience leading teams and coaching IT professionals
- Excellent communication and problem‑solving skills
- Ability to manage service delivery in a hybrid (outsourced) environment
- Familiarity with ISO and JSOX compliance standards
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