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Dutch Speaking Fitbit Products Support Specialist - Sofia
Job in
Town of Belgium, Belgium, Ozaukee County, Wisconsin, 53004, USA
Listed on 2026-06-03
Listing for:
Mercier Consultancy MD
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: Town of Belgium
Overview
Mercier Consultancy MD is seeking a Dutch Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This position offers an exciting opportunity for individuals passionate about health technology and customer support. As a Specialist, you will provide expert assistance to Dutch-speaking customers, helping them with Fitbit product inquiries, troubleshooting, and overall product use to enhance their health and fitness experience.
Responsibilities- Deliver high-quality customer support to Dutch-speaking users via phone, email, and chat regarding Fitbit products
- Assist customers with device setup, operational guidance, and troubleshooting issues
- Provide clear instructions on Fitbit app functionalities and health tracking features
- Maintain accurate records of customer interactions and resolutions within the CRM system
- Collaborate with technical teams for escalation and resolution of complex problems
- Stay informed about latest Fitbit updates and health technology trends to provide knowledgeable support
- Fluency in Dutch (written and spoken) is required;
English proficiency is beneficial - Previous experience in customer service or technical support, preferably in health or technology sectors
- Good problem-solving skills with the ability to assist customers with technical issues
- Strong communication and interpersonal skills focused on customer satisfaction
- Experience using CRM software and digital communication tools
- Ability to work efficiently in an office setting and effectively manage workload
- Passion for health, fitness technology, and providing exceptional customer support
- Competitive Salary
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Private Gym
- And Much More...
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