MS Power BI Operations, Development & Training; NS - TUE

Deadline Date: Tuesday 16 June 2026

Requirement: Support for Microsoft Power BI Service Operations, Development and Training

Location: Primary: NCIA Braine L'Alleud, Belgium;
Secondary: NCIA Mons (SHAPE), Belgium

Full Time On-Site: No

Time On-Site: 50%

Period of Performance (2026 BASE): 01 August 2026 – 31 December 2026

Period of Performance (2027 OPTION): 01 January 2027 – 31 December 2027

Period of Performance (2028 OPTION): 01 January 2028 – 31 December 2028

Required Security Clearance: NATO SECRET

To strengthen the Alliance through connecting its forces, the NCIA delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities, for NATO, where and when required. It includes IT support to the Alliance’s business processes (to include provision of IT shared services) to the NATO HQ, the Command Structure and NATO Agencies.

The NATO Business Application Centre (NBAC), as part of the NCIA, and in line with the Agency’s Charter and its Cloud broker role, is to provide Business Applications Capabilities & Services to the Agency, and across NATO Enterprise, and ensure their harmonization, rationalisation and coherence, with the aim to enable overall efficient day‑to‑day operations, support transparency, and foster internal control.

NBAC (hereafter referred to as the “Purchaser”) is seeking Support for Microsoft Power BI Service Operations, Development and Training. This support will focus on ensuring the configuration, operational support, development, documentation and training of Microsoft Power BI based solutions, including both Power BI Report Server (on‑premises and SaaS), in alignment with NATO’s IT Service Management processes.

The Contractor is expected to deliver and maintain high‑quality data visualization solutions, aligned with business and governance requirements, while contributing to Level 2 and Level 3 Support (incident, problem, change and service request management) in accordance with ITIL standards. The service includes coordinating with internal infrastructure service teams, documenting technical work, provisioning end‑user training, and supporting secure access and authentication configurations (e.g., ADFS claims‑based setup for Power BI Report Server).

The Contractor is also expected to demonstrate flexibility to support project priorities in a dynamic operational environment and may be required to work on‑site at NATO classified levels in various NATO locations, limited to NCIA Braine L’Alleud, NCIA Mons (SHAPE) and NCIA Brussels, as operationally required.

The Analytics and Core Business Applications is a Branch in NATO Business Application Centre (NBAC) consisting of multiple flavours. It provides technical, architectural and operational support for enterprise business applications and data analytics platforms; and enables business users to access, interpret, and leverage data‑driven insights across NATO entities, including ACO, NATO HQ, and NCIA.

Under the direction/guidance of the local NCIA Point of Contact, assigned Project Manager, Service Manager or NBAC Analytics and Core Business Application Head, the contractor will support the following:

Provide expert‑level configuration, tuning and optimization of Power BI Server to ensure high performance and reliability. The contractor will assess the current deployment, identify bottlenecks, and implement best practices aligned with Microsoft standards.

Deliver ongoing Level 2/3 support, including monitoring of backups, logs and performance tuning.

Support Level 1 support.

Maintain compliance with ITIL processes and NATO service operation protocols, and contribute to operational resilience of BI platforms.

Resolve Service Desk tickets in line with SLA targets and participate in change management, including impact assessments, patching and upgrades.

Ensure coordination with cross‑service infrastructure teams.