Technical Support Engineer

Technical Support Engineer

Research & Development

Rue de Ramillies 1, 1367 Grand-Rosière (Farm
3), Belgium

We offer a 10.000€ welcome bonus to new developers that join us
.

Are you a problem solver? Do you like helping customers with their issues? Do you hate monotony? You read code like you read H2G2? Debugging is in your blood and troubleshooting is your DNA?

Join the Technical Support Team of the fastest growing IT company in Belgium!

At Odoo, we focus more on your skills than a beautiful resume
. That is why it is now possible to apply without CV
. Find the hack!

Your mission, if you accept it, will be to solve highly complex issues for customers and partners. Your tools will be our top‑of‑the‑line ticketing system, your company‑issued computer, and most importantly your brain.
You will be the last line of defense between clients and chaos. Communication with customers is strictly through emails (direct calls may happen once a year but don’t worry, you will be coached for that).

• Programming
  
  Languages:
  
  Python, SQL, Java Script
• Database: PostgreSQL (with object relational mapping)
• Collaboration platform: Git Hub
• Development model: Open with external community
• Framework: Odoo itself is a framework

• Identify problems, analyze them, make them disappear
• If you can’t solve it, another team may, dispatch it to the correct one
• Provide quick and accurate feedback to customers
• Develop or improve internal tools to make the job easier
• Maintain and evolve your solutions as needed

• Expert in at least one programming language
• Object‑oriented programming, object modeling and relational databases
• Analytical and problem‑solving skills
• Diplomacy & communication
• Fluent in English

• Degree in Computer Science or equivalent (we value skills more than a piece of paper)
• Python, SQL, Java Script
• Unix‑Linux platform
• Experience in IT and/or IT support
• Any other language

• Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.
• You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.
• Every ticket is a challenge, every issue is a learning experience, and we have lots.
• You get to see the direct impact of what you made.
• You can switch to any developer team later.
• An attractive package: car, fuel card, up to 35 days off per year, meal vouchers (8€/day), eco‑cheques (250€/year), hospital insurance, group insurance, representation fees to cover all your expenses, and much more!
• CDI full time (38h/week) with homeworking 2 days/week.