Customer Engineer

What You’ll Be Doing:

• Lead & deliver implementations – Act as the main point of contact for your assigned implementations, from kick-off to launch. Keep projects on schedule, proactively identifying risks or delays. Lead customer-facing implementation sessions & provide hands-on training sessions to customers, guiding them through key product features, workflows, and best practices, ensuring they have the guidance and resources needed to achieve a successful outcome.
• Build product expertise – Become an expert on our product and use this knowledge to tailor the implementation to meet the specific needs of each customer, ensuring a smooth setup process.
• Ensure exceptional customer experience – Deliver a world-class customer experience, addressing inquiries, resolving issues, and proactively ensuring that customers are fully supported throughout the implementation process.
• Meet customers where they are – Travel to customer sites in Belgium (or internationally as we grow) when necessary, to strengthen relationships and provide tailored support.
• Collaborate intensely – Work with Go-To-Market & product teams to ensure fluent hand-overs and a streamlined client journey. Be the “voice of the customer” when discussing roadmap and product improvements.
• Optimize & improve – Continuously analyze the implementation process and customer feedback to help refine procedures, resources and support materials for future implementations.

• Have 3+ years of experience in a project management, implementation or customer-facing role, ideally with a SaaS or tech focus
  . You thrive in an environment where you re juggling multiple projects, managing timelines, and ensuring smooth delivery from start to finish.
• Are a creative thinker – You don’t take no for an answer and are always looking for ways to provide successful solutions to customers.
• Have a hands-on approach – You love being directly involved with customers, whether it’s through training, troubleshooting, or guiding them through complex implementation steps.
• Are tech-savvy – You have a strong understanding of SaaS products and can quickly learn new technologies to drive product adoption and solve problems.
• Excel at communication – You’re an effective communicator, able to explain complex ideas clearly to customers and work cross-functionally with internal teams.
• Are detail-oriented – You have a keen eye for details and ensure that every project milestone is met with precision and care.
• Fluent in Dutch, French & English

On top of a competitive salary, we offer a range of benefits to support your well-being and growth:

Meal vouchers – Enjoy daily meal perks.

Healthcare benefits – Including daily care & hospitalization insurance.

Flexibility & balance – Flexible hours with in-office collaboration (please note, this is not a remote position!).

Top-notch equipment – The best tools and tech to help you succeed.

A key role in a fast-growing scale-up – Join an ambitious international team with endless learning and growth opportunities.

Ownership & impact – Take on real responsibility and make a difference from day one.

Fun & team spirit – Regular team-building activities and a vibrant company culture.

Unlimited snacks & drinks – Because great work deserves great fuel!

Awesome Azumuta merch – Represent the team in style!