French Speaking Client Service Consultant FinTech - Athens, Greece

French Speaking Client Service Consultant Fin Tech

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with leading organisations across a wide range of industries. With a strong track record of placing professionals in high-impact roles throughout Europe and beyond, we pride ourselves on delivering tailored, people-first recruitment solutions that drive real business results. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform professional lives.

Mercier Consultancy Group is currently recruiting for an outstanding French Speaking Client Service Consultant Fin Tech position in Greece, based on-site in the vibrant and cosmopolitan city of Athens. This is a remarkable opportunity for a French-speaking professional to join a fast-growing Fin Tech environment, delivering world‑class client support to end users of cutting‑edge financial technology platforms and digital payment solutions.

If you are passionate about Fin Tech innovation, committed to service excellence, and ready to launch or elevate your career through one of the most exciting jobs in Greece, this role is designed for you.

• Provide prompt, professional, and empathetic client support to French-speaking users of Fin Tech products, including digital wallets, online payment systems, and financial management tools, via phone, email, and live chat.
• Guide clients through account setup, verification processes, and the onboarding journey within the Fin Tech platform, ensuring a smooth and positive experience at every touchpoint.
• Investigate, troubleshoot, and resolve client queries related to transactions, account security, payment processing errors, and platform functionality in a timely and accurate manner.
• Educate clients on the features, benefits, and correct usage of Fin Tech products and services, promoting digital financial literacy and customer confidence.
• Escalate complex technical or compliance-related issues to the appropriate internal teams, ensuring full transparency and timely resolution for the client.
• Accurately document all client interactions, case notes, and resolutions within the CRM system in accordance with company protocols and data protection standards.
• Contribute to achieving and exceeding key performance indicators including customer satisfaction scores, first contact resolution rates, and average handling times.
• Stay informed on updates to Fin Tech products, industry regulations, and internal processes to ensure the highest standard of client advisory service at all times.

• Native or fluent French language skills, both spoken and written, are essential for this role — candidates must be able to communicate with full professional proficiency in French.
• A valid EU passport or the legal right to work within the European Union is mandatory for this position.
• A strong interest in or prior exposure to the Fin Tech industry, digital banking, cryptocurrency, online payments, or related financial technology fields is highly desirable.
• Demonstrated experience in a customer service, client support, or contact centre environment — ideally within a Fin Tech, financial services, or technology-driven setting.
• Excellent communication, problem-solving, and interpersonal skills with a genuine commitment to delivering outstanding client experiences.
• Proficiency in English at a communicative level for internal team collaboration and training purposes.
• Ability to work effectively in a structured, target-driven environment, managing multiple priorities with composure and professionalism.

• Competitive Monthly Salary reflective of your experience and expertise in the Fin Tech client services sector.
• Fully Paid Relocation Package, including your return flight to Athens, airport transfer, and hotel accommodation upon arrival — we take care of everything so you can focus on your new adventure.
• Monthly Performance Bonus rewarding your dedication, results, and client satisfaction achievements.
• 2 Extra Salaries Per Year in the form of a…