IT Operations & Support Manager

Join us in shaping the future of sustainable packaging

At Van de Velde Packaging Group, more than 1,300 colleagues across 17 sites in 8 countries collaborate every day to deliver innovative and sustainable fibre-based packaging solutions.

As European legislation and consumer expectations continue to accelerate the transition away from single-use plastics, demand for sustainable packaging is growing rapidly. Together, we help our customers make this transition by developing high-quality fibre-based alternatives that create real value.

By combining local expertise with international strength, we foster a culture of teamwork, innovation and continuous improvement. Through strategic investments, entrepreneurship and the expertise of our people, we continue to drive growth while helping shape a more sustainable future.

We believe our people are the key to our success. That s why we re looking for passionate individuals who want to make an impact, grow their careers and help build the future of packaging.

The IT Operations & Support Manager is responsible for ensuring a stable, secure, and high-performing IT-environment for all employees across the Van de Velde Packaging Group.

The successful candidate will be accountable for the entire IT Operations & Support domain and will play a key role in the transition from a fragmented local IT-landscape to a harmonized and future-oriented IT operating model.

As IT Operations & Support Manager, you will play a key role in transforming a fragmented IT landscape into a harmonized, future-ready operating model. You will drive operational excellence, strengthen cybersecurity foundations, and support the company s international growth through modern and reliable IT services.

• Lead and oversee the IT Operations & Support function across the Van de Velde Packaging Group.
• Manage strategic IT service providers and ensure delivery against agreed SLAs, KPIs, and service standards.
• Ensure the stability, security, performance, and availability of the company s IT infrastructure and end-user services.
• Drive the standardization and continuous improvement of IT operations, infrastructure, support processes, and governance across all sites.
• Lead infrastructure, workplace, cloud, cybersecurity, and operational improvement projects from planning through execution.
• Act as PMO and project lead for key IT transformation initiatives, coordinating internal stakeholders, external partners, budgets, timelines, and risks.
• Support the transition towards a centralized, cloud-first IT operating model and the harmonization of global IT standards.
• Oversee endpoint management, network operations, business continuity, disaster recovery, and cybersecurity initiatives.
• Ensure a high-quality end-user experience through efficient support services and continuous service improvement.
• Act as the key link between business stakeholders, local sites, and IT partners to deliver reliable, scalable, and future-proof IT solutions.

• Master’s degree in IT, Engineering, or equivalent through experience.
• 8–10 years of experience in IT Operations, Infrastructure, or IT Service Management.
• Proven experience in an international multi-site environment.
• Strong broad-based knowledge of IT infrastructure and operations.
• Experience managing external IT service providers and outsourcing partners.
• Solid background in IT governance, SLA management, and vendor management.
• Experience with in a manufacturing or industrial environment is a strong asset.
• Familiarity with complex, fragmented, or post-acquisition IT landscapes is highly valued.
• Experience with Microsoft technologies such as Microsoft 365, Azure, Intune, and Entra  a plus.
• Strong communication, stakeholder management, and problem-solving skills.
• Fluent in English and Dutch
• Strong ownership mindset with a high sense of accountability.
• Able to bridge the gap between IT and business stakeholders.
• Pragmatic and hands-on approach to problem-solving.
• Excellent organizational and coordination skills.
• Strong communicator who can translate technical topics into clear business impact.
• Comfortable operating in environments with varying…