SAP EWM Functional Analyst

Function

We are looking for an SAP Functional Analyst with expertise in SAP Extended Warehouse Management (EWM) to join an international organization operating in logistics and supply chain. In addition to strong functional expertise, you will have the opportunity to evolve into a coordinating role within a team responsible for supporting business-critical SAP processes.

Initially, your focus will be on functional support, analysis, and incident investigation. Over time, you will take ownership of coordinating the functional support activities and become the primary point of contact between the business, IT, and external application support partners.

You will be responsible for the functional support of SAP logistics processes while helping to further develop and professionalize the support organization. You combine in-depth SAP knowledge with a pragmatic, hands-on approach and actively contribute to knowledge sharing, quality assurance, and continuous improvement.

You will act as the bridge between business operations, internal IT teams, and external application support partners.

• Provide second-line functional support for complex business questions and incidents.
• Perform in-depth investigations across SAP and integrated systems to identify and resolve functional, transactional, and integration issues.
• Assess incoming requests and determine which issues can be resolved internally and which should be escalated to specialized support teams.
• Support master data maintenance, system configuration, testing, and production deployments.
• Assist with User Acceptance Testing (UAT) and hypercare activities.
• Create and maintain functional documentation, work instructions, and user guides.
• Deliver end-user training and knowledge transfer sessions.

• Coach and mentor colleagues within the functional support team.
• Organize and prioritize the team's functional support workload.
• Monitor service quality, response times, and agreed service levels.
• Act as the functional point of contact for business stakeholders, IT, and external support partners.
• Contribute to the development of a scalable support model across multiple international locations.

• SAP Extended Warehouse Management (EWM)
• SAP Materials Management (MM)

• SAP Global Trade Services (GTS)
• SAP Sales & Distribution (SD)
• Experience with integrated logistics applications and interface landscapes

• Strong understanding of integrations between SAP modules and external systems (EDI, IDoc, RFC, BAPI).
• Experience with SAP Fiori and SAP GUI.
• Basic knowledge of ABAP debugging is considered an advantage.
• Experience with IT Service Management (ITSM) tools.
• Experience supporting UAT, cutover activities, and hypercare in an operational environment.

You have solid knowledge of SAP ERP within a logistics or supply chain environment and are capable of independently performing complex functional analyses.

In addition, you bring:

• Proven experience as an SAP Functional Consultant or Functional Analyst.
• Experience in logistics, warehousing, or supply chain operations.
• Strong analytical and problem-solving skills.
• A pragmatic, hands-on mindset.
• The ambition to take on a coordinating role and coach team members.
• Excellent communication skills with the ability to bridge business and IT stakeholders.

• Bachelor's or Master's degree in Information Systems, Business Administration, Computer Science, or a related field.
• Proficiency with Microsoft Office applications.

• Fluent English.
• Dutch is considered a strong asset.

• Reference #: INH
  27169
• Jeroen Van Hoecke