Technical Support Manager

The ADI Centre of Excellence is handling technical support for our customers, offering pre‑ and post‑sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Support Manager to deliver the desired customer service experience. The goal is to drive the team's success that improves customer satisfaction, maximises customer retention, and increases profitability.

• Manage and support the C&PS team to provide first‑class Pre and Post Sales Support to ADI Global customers and Sales teams
• Set clear objectives, evaluate progress and instill a high‑performance culture with focus on teamwork, service excellence and ownership for resolving customer issues
• Manage day‑to‑day activities and generate clear and accurate reporting data from an expansive range of tools, such as Salesforce and NiCE
• Liaison with the internal functions including sales, category management, Marketing & E‑Commerce with product support and other service functions
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
• Review daily priorities and take appropriate action to ensure results are achieved

• Proven experience in people management
• Technical experience in electronics industry, preferably Fire or Security
• Fluency in Dutch and English

• Fluency in French
• Excellent interpersonal, verbal, and written communication skills
• Good administrative skills
• Ability to work on own initiative
• Willingness to undertake further training to keep up with the changing market

• Attractive salary conditions
• Hybrid work model allowing you to work 2 days per week from home
• Opportunity to work independently within a varied area of responsibility
• Opportunity to work for a global business
• 25 vacation days, 6 ADV days
• Pension plan
• Fisc free benefits