Implementation Consultant - Strategic Accounts

Lightspeed is looking for a Strategic Implementation Consultant to help high-value hospitality clients in the Benelux successfully implement our POS and SaaS solutions
. If you’re passionate about hospitality tech
, project management
, and delivering real impact for enterprise customers, we want to hear from you!

• Lead end-to-end onboarding and implementation for strategic and enterprise clients
• Deliver a white-glove, high-touch experience
• Plan, coordinate, and execute
  go-lives, on-site training, and support
• Act as a
  trusted product and technical advisor
• Partner with
  Sales, Customer Success, and Support teams to resolve escalations
• Keep clients
  engaged, satisfied, and transactional through proactive follow-ups
• Maintain clear
  implementation documentation and process guides

• Experience in B2B, client-facing roles
• Background in hospitality, retail, or project management
  • Fluent in
    Dutch (spoken & written), French is a plus
• Strong
  communication and presentation skills

• Experience with POS or SaaS platforms
• Understanding of
  SaaS customer lifecycle and sales processes

• Work with top experts supporting our Strategic hospitality clients - ability to travel international
• High autonomy,
  flexible work culture
  , and remote options
• Build and support
  high-traffic, global-scale products
• Access to
  modern tech, continuous learning, and career growth
• Competitive benefits & perks, including
  equity
• Be part of a
  fast-growing, inclusive, high-impact tech company

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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